Privacy Policy

Last updated: September 23, 2026

1. General Terms

Data Collection UnlimLuck collects information required to provide games, process payments and comply with regulatory obligations. We gather identity data such as name, date of birth and government ID where verification is required. Contact details including email address, postal address and telephone number are collected to communicate account updates, security alerts and transactional confirmations. For registration and account management we also record user names, chosen passwords and account preferences. Transactional data is captured for every deposit, bet and withdrawal. This includes payment method details, transaction amounts, timestamps and the last four digits of card numbers or wallet identifiers. We support a wide range of payment methods including ApplePay and Google Pay, traditional cards and e-wallets, and cryptocurrency options. For security and fraud prevention we log IP addresses, device identifiers, connection times and patterns of play. Location data is used only where needed to confirm player eligibility under jurisdictional restrictions. Behavioral and gameplay data is central to our service. We track games played, bet sizes, session lengths and outcomes across a catalogue of 2300+ titles, including Live Casino tables, Crash games and Slots. For live casino fans we also collect streaming-quality preferences, selected dealers and table choices to optimise delivery. We may collect technical diagnostics about streaming sessions to ensure smooth video and audio for dealer-led game shows. We may also process special categories of data when required by law or for security checks. For example, identity documentation supplied during verification may reveal sensitive information that we handle only to the extent necessary and with enhanced safeguards. All data collection is minimised to the purpose at hand and retained only as long as necessary to meet legal, regulatory and operational needs.

2. Eligibility

Data Usage & Sharing UnlimLuck uses collected data to operate and improve the gaming experience, maintain platform security and fulfil legal and regulatory obligations. Personal data powers identity verification, payment processing and anti-money-laundering controls. Transactional records support dispute resolution and account reconciliations. Gameplay data helps match players with preferred tables, tune streaming quality, and deliver faster, more reliable live dealer sessions. We share limited personal data with trusted third parties that enable essential services. These include payment processors handling ApplePay and Google Pay transactions, identity verification vendors, selected game providers such as Pragmatic Play, Blueprint Gaming, Playson and Ezugi, and infrastructure partners that deliver streaming for live casino tables. Data shared for these purposes is scoped to the minimum necessary, governed by contractual safeguards, and subject to technical protections. Where required by law or under an applicable licence, we disclose information to regulatory authorities and law enforcement. We also cooperate with fraud prevention agencies and identity-check databases to protect players and to comply with anti-money-laundering rules. Cross-border transfers may occur, and where they do, we apply appropriate safeguards such as standard contractual clauses or equivalent measures to protect personal data. Marketing communications are optional and rely on explicit consent where required. We use contact information to send promotional offers, newsletters and event notices only when players opt in. Players who prefer not to receive marketing can withdraw consent at any time. We never sell personal data to third parties for direct monetary gain.

3. Account Security

Your Rights & Security Under GDPR and related data protection laws, UK and EEA players have rights that include access, correction, erasure, restriction, objection and data portability. You can request a copy of the personal data we hold, ask for inaccuracies to be corrected, or request deletion of data when there is no overriding legal or operational justification for retention. Requests are handled promptly and in accordance with legal timelines and exceptions. To exercise your rights, contact our data protection team with a clear description of the request. We verify identity before fulfilling requests to prevent unauthorised disclosures. Where requests are complex we may seek additional information to clarify scope. If we refuse a request, we will inform you of the reasons and provide information on the available recourse, including lodging a complaint with a supervisory authority. Security is integral to every system and process. We deploy technical controls such as encryption of sensitive data at rest and in transit, network and application firewalls, access controls and regular security audits. Payment data is processed in line with industry standards and only exposed to payment partners as necessary. Operational controls include staff training, background checks for personnel with elevated access and role-based permissioning to limit exposure of sensitive information. Retention policies balance operational needs, fraud prevention and legal obligations. We keep records for periods required by gaming law, tax rules and anti-money-laundering legislation. Where longer retention is unnecessary, data is securely deleted or anonymised. If you have concerns about data security or wish to escalate a complaint, instructions are provided to reach our privacy team and, where applicable, to contact the relevant supervisory authority.

4. Responsible Gaming

5. Bonus Terms